Google Groups setup for administrators User Manual download pdf (Page 18)

Setting up a collaborative inbox

A collaborative (shared) mailboxes can help

your team manage an email request queue,

such customers’ requests for technical support.

Your staff can individually respond to requests

and mark them as resolved.

Watch this video and read this article to learn

more about collaborative mailboxes.

5. Train your team

1. Turn on Groups 4. Collaborative inboxes2. Set up auto-reply 3. Add external users

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Google Groups setup for administrators User Manual Page 18