Google Message Security Troubleshooting Guide User Manual download pdf (Page 58)

60 Message Security Troubleshooting Guide

The graph will look like this:

Here are the most common causes for blocked messages in the Delivery

Manager graphs, and the steps to resolve them:

• Delivery Errors

Your server may be returning errors when the message security service tries

to deliver mail.

Run SMTP Message Test “Test an email from the data center directly to your

mail host”. See SMTP Message Test.

If you see problems, contact your mail server vendor or administrator to

resolve these problems.

• Incorrect Delivery Information

The message security service may be trying to deliver to the wrong location.

If this is the case, update your Delivery Manager settings. See Setting up

Delivery Manager.

Interpret Delivery Manager Graphs: Messages Spooled

If the delivery manager graph shows a green line, this indicates that messages

are being spooled. (You can also click the Spool Mgr link near the top of the page

to find out if spooling is happening.)

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Google Message Security Troubleshooting Guide User Manual Page 58