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Change Management Guide 47
Phase 1: Core IT
Create a training site and materials | How to
Google provides a variety of learning resources to get you started. You
can find these resources and more at Setup & deployment on the Google
Apps Documentation & Support site.
Ready-to-use
user learning
center
Point your users to this public site, which
includes user guides
, eLearning videos, tips and
tricks, and more.
Customizable
user learning
center
Use our site template to quickly customize the
user learn
ing center just for your organization.
Includes user guides, eLearning videos, tips and
tricks, and more.
Or you can pick specific guides and cu
stomize them to suit the needs of
your site:
User guides Give your users these getting started, quick
reference, and switch guides to help them learn
their new applications.
Interactive
user guides
Provide these fun, interactive overviews of
Google Apps services.
Training
videos
Help users get up to speed on Google Apps
quickly with these targeted training videos.
Tips and
tricks
Make sure your users get the most from Google
Apps with these concise tips and tricks. Post
them all on your resources site or send them to
users on a regular basis.
Localized
resources
Many of our user guides and video captions are
available in multiple languages.
Resources
• Setup & deployment on the Google Ap
ps Documentation &
Support site
• Ready-to-use user learning center
• Customizable user learning center
• Google Analytics If you customize your own user learning center,
turn on Google Analytics for that site so you
can track site traffic.
Analytics gives you an easy way to measure the effectiveness of your
change management efforts.
“How do we do it? We create a Gone
Google site for the company, using the
Google template. This site serves as a
centralized location that employees can
refer back to after training or if they were
not able to attend training.
We customize the site 90% then turn it
over to the customer so they may further
customize it with FAQs based on their
knowledge of their employees
anticipated usage of Google Apps.”
—
Tracey Flynn, Training and
Communications Manager,
SADA Systems
SADA Systems is a Google Apps Enterprise
Partner based in the United States.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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