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Life After Go-Live
98
Create a maintenance plan for training materials
You decided early on that this wouldn’t be another one-off effort, so
get
busy and make a maintenance plan for new training materials aimed
at future employees. Keep an eye on new “real world” online media
platforms that might be catching on both in the office and without.
Connect with the people in your company who maintain training
materials today. Usually that’s someone in your Training department,
Human Resources department, or maybe the IT department. If they are
able to continue to maintain your Google Apps training, set up a time to
give them your knowledge about Google Apps and all the wonderful
new
content you developed.
If you are unable to maintain materials, consider redirecting users to
resources that are maintained—the Google Apps Documentation &
Support site and the Google Apps user learning center. This site is
maintained by Google, so you don’t have to worry about stale content.
The result: Accurate and relevant training materials for your users.
“We established a Google Innovation
Council, a group at the level of Directors
and Senior Managers. They meet
monthly to talk about Google Apps.
We also include representatives at the
average user level, which helps with
communications from the top down.”
—Wietze Devries, Principal IT
Architect, MeadWestvaco
MeadWestvaco is a packaging company
based in the United States. It has 15,000
Google Apps users.
Transition and retire launch and learning materials Learning from Solarmora, a fictionalized company
Andy knew that Google provided new features
to users nearly every week. Maintaining training
materials could be a challenge for his team.
What was the best way to keep his training content
up-to-date?
Aha! Andy redirected users to Google’s user
learning center. After getting feedback from his
change management partner, Andy decided to
retire their customized launch site and redirect
users to the user learning center on the Google
Apps Documentation & Support site.
The site is maintained by Google and connects
users to all the latest, state-of-the-art information
about Google Apps for Work. They also handed off
all their training courses to the Human Resources
department. They would maintain those course
materials going forward and ensure this training
was delivered to any new employees. Andy’s
Communications team also sent out a message
promoting the other Google resources available for
users—the Google Apps Documentation & Support
site and the Google for Work Blog.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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