Google Apps for Work User Manual download pdf (Page 54)

Phase 1: Core IT

Deliver and evaluate Core IT training | Best practices

Here are some best practices for delivering Core IT training:

• Give IT administrators an opportunity to practice. Your IT

administrators will be responsible for many tasks that use the Google

Apps Control Panel. Rather than just telling them about the Control

Panel, give them an opportunity to practice. One easy way to do that

is to set up a test environment where your Google Apps

Administrators can practice important tasks like provisioning

accounts, migrating user data, and managing domain aliases.

• Include any special instructions on temporary coexistence. Your

Core IT users have to live in two worlds for a short period of time

because not all of your users have switched to Google Apps. In most

cases, that means the Core IT users’ experience might be a bit

different than the one your users will have once everyone in the

company is using Google Apps. Manage their expectations by telling

them about things that are going to work differently. Example: Your

Core IT users will probably still have to reserve conference rooms

using their old email system.

• Gather feedback from Core IT users with a Google Form. Because

this is probably the very first time you’re delivering these courses,

you’ll want to gather feedback. Use a Google Form to do so quickly,

then use this information to improve future training.

• Promote ways to learn outside of the Core IT training. You

worked hard on your training resources, so you want to make sure

people are using them. Remind your Core IT users about all the ways

they can continue to learn using training resources on the Google

Apps user learning center or the customized user learning center you

created. Additionally, you can make users aware of other great

Google Apps resources like the

Google Apps Documentation &

Support site.

“We now have a device independent,

online, available anywhere, easy-to-use

set of collaboration tools that allow us to

share information in a way that works

best for the employee.”

—

Todd Pierce, VP of Information

Technology, Genentech

Genentech is a biomedical sciences

company based in the United States. It has

17,000 Google Apps users.

Change the plan if you need to and deal with it Learning from Solarmora, a fictionalized company

Andy knew gathering feedback from users was

important, so he asked the team to create a training

satisfaction survey using a Google Form. They asked

users to complete the form at the end of each

training session. Andy checked “evaluate training”

off his list of training tasks. Mission accomplished.

Oops! Andy didn’t take action based on his training

feedback. His team waited too long to review the

data from the training satisfaction survey; if he’d

been more diligent, he’d have seen that the Core IT

team still had tons of questions, and some

confusion, about functions available in their old

email system. So Andy and his team decided to

promote the resources for former Microsoft

Outlook users on their training site. It worked.

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