Google Apps for Work User Manual Page 49
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Change Management Guide 49
Phase 1: Core IT
Assess company-wide change impacts
Time frame: Weeks 2–4
What are change impacts? Change impacts are things that will be
different once your organization switches to Google Apps—updates
to business processes, applications or
policies. Tracking these
changes helps prevent foul-ups and needless duplication—and you
can identify opportunities as well.
Start with your project team: Many of these changes depend on the
technical decisions and scheduling. Work with the team to identify
changes that affect your user community with the move to Google
Apps. A few common change impacts:
• Legacy email application access: How will users access your
legacy email application? Can they forward and archived email,
and for how long? You’ll want make these policies clear to users.
• Delegated mailboxes: Will you be migrating shared or delegated
mailboxes? How will users know how to access these accounts?
• Shared or team calendars: Will these types of calendars be
migrated to Google Apps? How will users learn to access them in
Google Calendar?
For each of these changes, you’ll determine how to communicate a
new policy or procedure, how users will learn the updated procedure,
and what training could be helpful.
The result: A list of key company-wide changes resulting from the
move
to Google Apps, and a set of actions to address through
training and communication to your users.
“Compiling a list of change impacts
with the client helps us to identify their
expectations and any key changes. This
information allows us to successfully
convey and prepare users for the
transition through both training and
communications.
Our goal is to have new users informed
and ready to work effectively on day one
in Google Apps.”
—
Jennifer Calderone, Training
and Knowledge Management,
Tempus No va
Tempus Nova is a Google Apps Enterprise
Partner based in the United States.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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