Google Apps for Work User Manual Page 92
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Life After Go-Live
92
Review progress against project goals
Let’s call this your “post-project reality check.” If you honestly assess
now,
you’ll see what’s working and what’s not. Then, you can use this
information to:
• Identify where you achieved your goals and celebrate your success.
• Pinpoint where you haven’t met your goals and tackle any obstacles
to your progress.
The result: You have a more accurate measure of progress towards your
project goals.
“We track the number of support cases
post Go-Live. We also send all our users
a survey asking about their experience
during the change and how confident
they feel with their knowledge related
to Google Apps.”
—María Cristina Peláez, Change
Management Coordinator,
eForcers S.A.
eForcers S.A. is a Google Apps Enterprise
Partner based in Colombia.
You get what you measure Learning from Solarmora, a fictionalized company
It’s easy to get caught up in the minutiae and work
of any roll out, but now that you’ve Gone Google,
let’s ask again: what were your original goals? Andy
reminded his team: better and easier connections
with mobile device workers, more cross-
department collaboration, and shifting the growing
weight of data storage off of individual users and
onto the Cloud. How was that working out?
Aha! Andy asked his partner for help to drive
adoption of Google Docs. The partner created a
gadget, one that was embedded on their project
training site that measured use of Google Docs.
The gadget was updated in real-time, so anyone
who accessed the site could see changes in the
company’s use of the Google Apps collaboration
tools. The project team sent a message to their user
community asking for their help to increase use of
Google Docs at Solarmora and encouraged them to
look at the gadget as a way of seeing progress
towards this goal. The gadget was a great motivator
for the user community. Once the project team
launched the gadget on the site, they saw an
increase in the number of Google Docs users and
visitors to their site.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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